Frequently Asked Questions
Your peace of mind matters. Here are the answers to the questions we hear most
What makes your service different from others?
We believe Umrah isn’t just a trip. It is a spiritual milestone. That’s why we combine professional planning, experience guide, and heartfelt mentoring to ensure a smooth and meaningful experience from day one to your return.
Are your tours family-friendly?
Absolutely! Our packages cater to all age groups, including families with children and elderly pilgrims.
How early should I book my trip?
The sooner the better, especially for peak seasons! Booking 3 to 6 months in advance helps secure your preferred dates, flights, and accommodation.
Do you offer female-friendly services?
Yes. We provide female tour guides, separate accommodations, and groupings tailored for women traveling alone or with families. Your comfort and safety are a top priority throughout the journey.
Can I contact your site to enquire more?
Of course! We’re happy to assist you. You may contact us via whatsapp for more enquiry and clarification.
What’s included in your Umrah packages?
Our packages are all-inclusive: From flights, hotels, transportation, full meals, Umrah kits, emergency medical insurance, and guided tours. We take care of the details so you can focus on your ibadah.
Can I get the itinerary?
Yes, we will provide you with the itinerary. In fact, there will be briefing held with all the jemaah so that everyone are well informed before their departure.
Is visa already included in the package?
Absolutely! Visa processing is part of our service. Our team assists you through the application process and ensures all your documents are prepared correctly and on time.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and flexible payment plans (please check with us again on this). Every payment is secure, and receipts are issued immediately.
Can I pay in installments?
Its not exactly an installment but we offer flexible payment plan so you can plan your pilgrimage with peace of mind. Talk to our team to customize a payment schedule that works for you.
Is there a deposit required to book?
A deposit (typically $500 per pax) is required to secure your slot. The balance can be paid in installments and complete payment must be done 3 months before departure.
Is my payment refundable if I cancel?
We have a fair cancellation policy. Depending on how close the cancellation is to the departure date, partial refunds may be available. Full details are shared before payment stated in our policy.
Will I receive a payment receipt or invoice?
Absolutely. We send a detailed invoice and payment receipt for every transaction via email or WhatsApp, so you have everything documented clearly.